Your Questions, Answered

  • Orders are open on Friday and Saturday.

    Every order is prepared fresh at the beginning of the week and delivered (within the Kansas City area) or ready for pickup at our Johnson County location on Wednesdays.

  • Your order is given dedicated attention and care.

    After your order is placed, you’ll receive a personal follow-up email within 24 hours to arrange details for delivery (Kansas City area) or pickup at our Johnson County location.

    As a small-batch kitchen, each order is thoughtfully prepared and handled with care.

  • Yes, all orders received are fulfilled through delivery in the Kansas City area or pickup at our Johnson County location.

    Choose Delivery or Pickup at checkout. You will receive an email from FOUND within 24 hours for location details.

    Please keep in mind that all orders are delivered on Wednesdays.




  • You are welcome to browse and place an order from anywhere.

    At this time, however, all orders are hand delivered in the Kansas City area or are available for local pickup at our Johnson County location.

    Local delivery and pickup only. Shipping is not available.





  • We recommend storing at room temperature in a cool, dry place. Avoid heat or direct sunlight.

    You may also keep your caramels in the refrigerator. Leave them out to come back to room temperature before enjoying to maintain the original texture.

  • Caramels are best enjoyed within 1-2 weeks of purchase.

    Shortbread is fresh and best enjoyed within 1 week of purchase when kept in an airtight container.
    It may be eaten for up to 2 weeks if stored in the refrigerator in an airtight container.

  • Caramel and shortbread contain common allergens. Caramel contains dairy and shortbread contains dairy and gluten.

    It must be assumed any item may contain traces of gluten as we do not operate in a gluten free kitchen.

    All items purchased are labeled with a complete listing of ingredients, including note to common allergens.

  • All orders placed are delivered or picked up locally within the Kansas City area.

    All purchases are suitable for gifting and are delivered in a complimentary gift bag.

    We are unable to provide shipping.

  • Limited custom orders may be available. Please reach out for more information. We would be happy to discuss your needs.